Refunds and Cancellation Policy

Last updated: 1 June 2026

This policy explains when refunds are available, how to request one, and how long they take. It applies to all paid services on getcodeaudit.com, operated by Cruzetec Solutions (GSTIN 03AAQFC5394M1ZW).

1. When refunds are issued

1.1 Automatic refund — scan failure

If a scan you paid for fails to complete due to an issue on our side (scanner crash, infrastructure failure, internal error), we issue a full refund automatically. You don't need to ask. You will receive:

• An apology email when the refund is initiated.
• A confirmation email when Razorpay has processed it.

The refund is sent to the original payment method (the card, UPI, or other payment method you used at checkout). Funds typically appear in your account within 5–7 working days, depending on your bank.

1.2 Refund on request — within 24 hours, scan not started

If you paid for a scan but haven't received the report yet, and the scan hasn't already started, you can request a full refund by emailing support@getcodeaudit.com or opening a ticket from our status page. Include your order number from the confirmation email.

Once a scan is in progress (typically within 1–2 minutes of payment), compute and bandwidth costs are already being incurred. After this point we generally do not offer refunds for completed reports unless one of the conditions below applies.

1.3 Refund on request — defective report

If a scan completes but the report you receive has a clear defect we can verify — for example, the PDF is corrupted, contains nothing, or covers the wrong target — open a ticket within 7 days of receiving the report. We will either re-run the scan free of charge, or issue a full refund, at your choice.

1.4 Manual penetration test — deposit & final payment

Manual penetration tests are billed as a 20% deposit to begin and an 80% final payment before the report is released. The following applies:

• Deposit, 24-hour cooling-off: the 20% deposit is fully refundable within 24 hours of payment, provided manual testing has not yet started. Once your assigned tester has begun work, the deposit covers that effort and is no longer automatically refundable.
• After testing has started or the report is delivered: if you are not satisfied with the engagement, you may raise a grievance (see below). Our team will review the specifics of your case and may, at its discretion, issue a full or partial refund. Because a manual test delivers expert effort and a written report, refunds after delivery are assessed case-by-case rather than granted automatically.
• Final payment: the 80% final payment is collected once the report is ready; paying it releases the report. Refunds of the final payment follow the defective-report rule (1.3) and the grievance review process.

2. When refunds are not issued

The following situations are not eligible for a refund:

• You changed your mind after the report has been delivered.
• The scan found no critical issues (a clean report is a valid scan, not a failure).
• You don't agree with our findings. Findings are based on observable evidence which we include in the report. If you believe a finding is incorrect, contact us — we'll investigate and reissue the report if warranted, but won't refund as a default.
• You provided an unauthorized target and we declined to deliver the report. Per the Pentest Terms of Service, you confirm at checkout that you own the target or have written authorization. If this turns out to be false, we keep the payment and may report the matter to relevant authorities.
• The scan was cancelled mid-run because the target became unreachable partway through. We deliver a partial report covering whatever was scanned successfully before the target dropped offline; this is considered fulfilment.

3. How to request a refund

1. The fastest way is our payment & refund support form — enter your order reference and email, choose a category, and describe the issue. You'll get a reference number and an email acknowledgement.
2. Or open a support ticket at getcodeaudit.com/status.php. Include your order number (from your confirmation email) and a brief description of the issue.
3. Or email support@getcodeaudit.com with the same details.
4. We acknowledge within one business day. If the refund is approved, we initiate it through Razorpay immediately.
5. Razorpay processes the refund to your original payment method within 5–7 working days.

4. Cancellation

Scans are processed immediately on payment. There is no period during which you can "cancel" — a scan either runs (in which case section 1.2 applies for refund eligibility) or it has already delivered (in which case section 1.1 / 1.3 apply).

We do not currently offer subscriptions, so there is nothing to cancel beyond a single transaction.

5. EU / UK consumers: right of withdrawal

If you are a consumer resident in the European Economic Area or the United Kingdom, you normally have a 14-day right to withdraw from an online purchase. However, this is a digital service that is supplied immediately. When you place an order and choose to begin the scan right away, you expressly request that we start performing the service during the withdrawal period and you acknowledge that you lose the right of withdrawal once the service has been fully performed. This is why a scan that has already started or completed is not refundable under section 2 — the same rule applies worldwide.

If the service has not yet begun, your statutory withdrawal right is unaffected and you can obtain a full refund under section 1.2. Nothing in this policy removes mandatory consumer rights granted by the law of your country of residence.

6. Disputes and chargebacks

If you believe you have a refund request that we have not handled correctly, please email us first before initiating a payment dispute or chargeback with your bank. Most issues resolve faster through direct contact, and chargebacks may delay legitimate refunds.

If you do initiate a chargeback, we will respond with the records of your order, including the scan logs and the consent declaration you signed at checkout. Fraudulent chargebacks may result in your email and IP being blocked from future use of the service.

7. Refund processing partner

All refunds are processed through Razorpay, our payment partner. We have no control over how quickly your bank credits the refund once Razorpay has issued it. If Razorpay confirms the refund has been processed but it doesn't appear in your account within 7 working days, please contact your bank with the Refund Reference Number we'll provide.

8. Contact

Refund queries: support@getcodeaudit.com

Operations: ops@getcodeaudit.com

Postal: Cruzetec Solutions, S.A.S Nagar (Mohali), Punjab, India